QANW PROVIDE A WIDE RANGE OF CUSTOM INSURANCE SERVICES

However, our products focus on core principals; namely Deposit Protection and Insurance Backed Guarantee cover; designed to offer the consumer aid in the event that the firm who will be/has installed home improvements has ceased to trade.

The following is only a generalised view of the policy you will have received, however, if you have any specific queries in respect of a certificate/policy of insurance you have received, please Contact Us in order that we may resolve these for you.

your certificate/policy numbers explained >

If your certificate/policy number is akin to the below, this will relate to a Deposit Protection policy.

GREALD, DAWWID,
DIVWD, GFDP,
GKBSAD, DIVHD

This insurance ensures that the customer incurs no financial loss, in order to have the agreed works completed for the original contract price; in consideration of the deposit payment made.

If your certificate/policy number is akin to the below, this will relate to an Insurance Backed Guarantee.

DAWWI, GKBSA, GREAL, GFCC, CGFC, GF, WAC, GCOM, DIVH, DIVW, GTOR, GMOL, GMSC, NFRCG

This policy is designed to ensure the customer receives the same benefits as per the installers written guarantee; subject to the certificate/policy conditions.

 

When You Receive Your Policy >

Upon completion of your installation, and in order for your certificate/policy
to be valid and a claim to be fully and fairly assessed, you should ensure that you hold;

  • YOUR WRITTEN GUARANTEE FOR THE WORKS UNDERTAKEN

  • CONTRACT/SPECIFICATION OF WORKS (including any sketch plans)

  • PROOF OF PURCHASE (Receipt or Invoice)

  • THE CONTRACTOR’S TERMS AND CONDITIONS (usually located on reverse of the contract)

Furthermore, it is prudent that the certificate/policy details are valid and correct,
so ensure that the Policy received matches the details on the contract, such as:

  • The value of the works must be reflected on both the contract and certificate/policy
  • The completion date of the works must reflect the date all works were completed to all parties satisfaction
  • If the works have taken place on a property, which you own but do not reside in, then the location where the works have taken place must be detailed within the certificate/policy
  • The type of work undertaken must be listed on the policy and must match on both the contract and the certificate/policy

 

NB. Please ensure you read and review your Guarantee, along with your Policy of Insurance, to familiarise yourself as to what you are covered for and for what duration of time.