Get more work with our latest membership benefit!

QANW members can now sign up for their “Freemium” account powered by Quotatis to get extra work in your local area.

What will I get with a Freemium account?

Freemium members can get a first look at the type and volume of enquiries that Quotatis has available in their area. You can monitor the amount of enquiries that come in each week before deciding whether it is cost-effective to sign up for a premium account with Quotatis. You can also build your own free business profile so customers can find out more about your services, once it’s complete it will be uploaded to the Quotatis Directory of UK Trade Professionals.

Benefits of a Freemium Account

  • See all the customer enquiries for your chosen profession in your local area
  • Create your free business profile, meaning customers across the UK can find out more about the services you offer
  • Add your business profile page to the Quotatis directory of UK Trade Professionals

Quotatis will contact you regarding setting up an account and if you like what you see on the Freemium account and would like to start accessing more leads we have put together a number of lead packages for 5, 10, 20 or 30 leads per month for our members to choose from.

Now Available- Membership Certificates!

You gave us feedback that you would like membership certificates to evidence your membership of QANW. We’re happy to let you know that these are ready for you to download! You don’t need to worry about waiting for these to be posted out to you, they are available now through your members’ area. Once logged in you should be able to see a new tab at the top menu bar that says “Membership Certificate” simply click on this tab to download your copy.

You can print as many certificates as you want and these can be provided to homeowners as proof of your membership. Homeowners can check your contact details at any time by using our “Find Your Installer” page which can be found within the Consumer section of the QANW website (http://www.qanw.co.uk/find-your-installer-search/).

If you experience any problems with this new feature then please do not hesitate to contact us via Live Chat in your members’ area, call us on 01292 268020 or email us at [email protected]

Your new Membership Benefit!

QANW is delighted to have secured another great benefit for our members: van insurance. We have teamed up with Vast Visibility Ltd to bring you van insurance from some of the biggest brokers and insurers in the UK. They specialise in providing policies for van drivers so you should be able to source the best deal with the best cover to keep your business on the road. Members of QANW will receive a competitive van insurance quote…What more could you want?

As well as bringing you van insurance, we can also bring you that little bit extra including;

  • Tool cover- cover against theft of your tools*
  • Breakdown cover- deal with those roadside emergencies*
  • Legal expenses- cover the cost of legal action where required*
  • Personal accident- cover against injuries*
  • Key care- cover against the loss or breakage of your keys*

To access this new membership benefit, click here.

*Subject to terms of cover

QANW App- An Industry First!

During the first half of 2017 we have been finalising the development of an app to allow our members to manage their jobs on-the-go. We are excited to announce that our app is now live! The app is exclusively to a few of our scheme at the moment to allow us to gather feedback and make any changes before rolling out to all.

The app has a very similar look to your new members’ area so should feel familiar, and will feed directly into your members’ area so you don’t need to worry about having to complete the same actions on both platforms.

What can i do on the app?

  • Add new jobs
  • View/Amend existing jobs
  • View your rates
  • Filter facility to search for a specific job
  • Sign off jobs

Members can download the app for free, all you need to do is search for “QANW”, download the app and log in using your username and password (this will be the same information you use to log into your members’ area)- and that’s you ready to go!

As always if you experience any issues logging in or with the app itself please do not hesitate to contact us. You can do this through Live Chat on your members’ area, call us on 01292 268020 or email us at [email protected]

FIT Show 2017- A review

May saw the return of the FIT show and it was billed to be the biggest and best yet with the show moving to the NEC Birmingham- and it certainly did not disappoint! QANW teamed up with Certass on their stand and were ready to meet and speak with the industry. A definite highlight of the show had to be the life size versions of Mr & Mrs FIT running around the aisles of the NEC stopping for photos with both attendees and exhibitors.

The stand was bright and open with light boxes featuring some of the special show offers and a large TV screen featuring our new insurance backed guarantee (IBG) animated video. We had a great team of knowledgeable staff covering various aspects of the business which allowed most queries raised by both members and non-members to be answered on the day. As a special feature of the stand to help promote the IBG video we had a popcorn machine that certainly went down a treat, with attendees queueing to grab a bag!

We had plenty to talk about at the show with the launch of our new members’ area on the Monday before the show (22nd May), our upcoming industry first App launch and also the launch of our new membership options; QA Standard, QA Plus and QA Premium.

We would like to thank everyone who came and visited the QANW stand or in passing said hello to our team! Welcome to any new members who joined us at the FIT show through our joining offer and we hope that all of our members both new and existing see the value in our latest launches. QANW will continue to support the FIT Show in 2019 in which we hope will be another successful show.

If you have any queries or would like any further information on either joining QANW or our new launches please do not hesitate to contact us on 01292 268020.

New Members Area Launch

Your new online members’ area is now live.

Our team have worked hard over the past year to develop a new members’ area to improve your experience with QANW. A lot of the new features available on the members’ area have come from feedback provided by our member contractors survey carried out in early 2017.

We listen- We learn- We improve!!

Some of the key features that you will now be able to make use of are:

  • Pay Now
  • Amend job details
  • Deposit Extensions
  • Manage any outstanding tasks
  • Live Chat

On first access to your new online members’ area you will be asked to choose a membership, dependent on your choice you may be asked to make an initial month’s payment, this can be done by card instantly and will mean that you can benefit from a selection of products and services straight away. Please make sure you check out the benefits available in each of the membership options prior to making your choice. You can see the full comparison here.

This is a one-off process to ensure that you get exactly what you require out of your membership with us. It’s flexible too, if you want to change your membership level at any time all you have to do is phone us on 01292 268020.

For information, your username is the e-mail address registered to your QANW account.

If you have any queries we would encourage you to try out our new live chat feature within the members area or you can give us a call on 01292 268020.

IPT is increasing on 1st June 2017

As many of you will will be aware, the Government announced in the Autumn statement that Insurance Premium Tax (IPT) is to increase to 12% from the current rate of 10%. This will take effect from 1st June 2017.

All contracts of insurance have IPT levied on them; similar to VAT, however one of the differences with IPT is that it is simply passed directly to the HMRC.

As Insurance Backed Guarantees (IBGs) purchased by you are insurance products, they are affected by this tax rate increase. IPT becomes payable when we receive the premium from you, which means that the rate of IPT is governed by the date at which you pay the premium to us.

This means that all taxable premiums received on or after the implementation date the rate change (i.e. 1st June 2017) will bear the new 12% rate of tax and any premiums received before the implementation date (up to 31st May 2017) will be subject to tax at the existing rate of 10%.

We have sent all our members an e-mail to explain how this will affect you, if you have not seen this e-mail yet please check your inbox or alternatively you can contact us via the live chat on your member’s area; give us a call on 01292 268020 or send us an e-mail to [email protected]

Coming Soon!

We are excited to launch our new and improved members’ area! Very soon when you go to log into your members’ area you will be transferred over to our brand-new members’ area where you will be guided through our simple set up.

We will be giving you some sneak peeks over the next few days so watch out for more to come!

Just Launched!

QANW have been working over the last few months on an exciting new project and have just launched our very first video! The short animated video is designed to help explain the features and benefits of an IBG in a simple, friendly manner to homeowners. To view the video all you need to do is click here.

The video can be played on laptops, tablets and smartphones or you could even put it on your website. It is available to personalise with a member’s company logo, if you are a member of QANW and would like to know more about the video, or to get a copy of it please contact us on 01292 268020.

The Best in the EWI Sector….

INCA Awards 2016

 

Congratulations to all the winners at this year’s Insulated Render and Cladding Associated (INCA) awards, the team at QANW congratulates you and wishes you all the best. A full list of winners can be found here INCA Awards 2016 HTML

INCA Awards 2017

QANW is proud to announce that we will again be one of the sponsors of the 2017 INCA awards.

We have again chosen to sponsor the INCA awards because it recognises the important of this sector: they highlight the vital role EWI plays in improving energy efficiency and they showcase the very diverse range of EWI solutions. Because we’re one of the leading insurers in the RMI sector, we support INCA and its members, who provide top quality products and workmanship throughout the UK’s EWI sector.

We look forward to seeing who is recognised for their contribution to the industry on the night.

QANW Proudly Supporting the NHIC Awards for the 6th Year!

For the sixth year running, QANW are proudly supporting this year’s NHIC awards and we would like you to submit a project for consideration. The QANW award is for “Home Improvement with Community Benefit”.

We are looking for a project that provided a building upgrade, which led to greater efficiency for the resident(s)/employees and may have also given a community benefit. The project can be anything from an installation that stood out due to installation challenges that were overcome, or where there was a form of specific community engagement…it can be anything! Previous winners have developed new installation concepts, industry leading safety regimes and specific home safety devices such as specifically designed locks for domestic windows and doors.

The closing date for entries is 23rd September 2016, with the award assessments taking place on 6th October 2016. To enter please click here and complete the simple entry form.

Winners will be announced at a special luncheon in the Gladstone Library, One Whitehall Place, London, SW1 on Thursday 17th November 2016.

Good Luck!

 

nhic

IPT Rising to 12%

As many of you will be aware, the Government announced, in the Autumn statement, that Insurance Premium Tax (IPT) is to increase to 12% from the current rate of 10%.

This will take effect from 1st June 2017. Applicable contracts of insurance have IPT levied on them; similar to VAT, however one of the differences with IPT is that it is simply passed directly to the Government.

The rise will be the third increase by the Government since November 2015 and means that IPT will have doubled from 6% to 12% in less than two years. The latest increase marks the sixth time the standard rate has been increased since its introduction in 1997.

So you might be wondering what does this mean for you?

As insurance backed guarantees purchased by you are an insurance product, they are affected by this rate increase.

Accordingly we will be working through the pricing tables for each of our insurance schemes and will notify you accordingly of the changes being made over the coming weeks.

 

New for 2016…. Contractors Survey

QANW are pleased to announce the launch of our very first contractor survey. This is an important opportunity for you, the contractor, to provide us with important feedback and tell us what your thoughts are across a number of key areas.

The results of the survey will be used to formulate our strategy planning and will enable us to improve the services and products we provide to you.

The survey, available to you through your member’s area will run for 6 weeks. We have a total of 3 prizes to give away at then end of each 2-week period, winners will be selected at random from successful completions.

Prizes are as follows;

Week ending 11/3/2016- Ipad Mini

Week ending 25/3/2016- GoPro Camera

Week ending 8/4/2016- 32″ TV.

New Member’s Area Feature

QANW/GPI are delighted to announce a new members’ area feature, which will provide comfort that a policy has been ordered; and will give you the opportunity to view the policy you’ve purchased for your customer.

Now live on your members’ area: You can view the insurance policies purchased on the behalf of your customers, and these will remain on your members’ area for the term of the policy.

This is purely intended to be your own copy of the policy. Under no uncertain terms should it be downloaded and issued to your customer. This is because you are not regulated by the FCA to deal in insurance; and you have not been authorised by the insurer to bind it to contracts of insurance. QANW/GPI will continue to issue the policy of insurance directly to the customer.

You do not need to take any action to activate this feature, this has already been done and you see below some screenshots from the members’ area to demonstrate this new feature.

Reports

Within the Reports section of your members’ area, there is a new section headed Policies where you will see the full list of policies which have been applied for by you:

Reports section        policy final

Jobs

Also within the Jobs section you have the option to review individual policies in conjunction with your job list as detailed below:

 

job policy

If you have any queries please contact us on: 01292 268 020.

WE ARE DELIGHTED TO ANNOUNCE THE OPENING OF OUR NEW OFFICE

Due to continued growth in 2014 and the early part of 2015, we are extremely excited to open our new office. The move is in conjunction with our continued investment in infrastructure which enables us to respond to the growing needs of our customers & policyholders whilst pursuing new prospects in line with our strategic growth plan. Our programmed move is the 7th September 2015 and whilst all telephone & email contact information remains the same you may, in an unlikely event, experience some issues between 7th & 9th of September in contacting us as these are ported across. For those of you that contact us by post please note that you should address these now to the following address : PO Box 26332, Ayr, KA7 9BJ.

We thank you for your continued custom & support.

Leaflets for Homeowners

We now have available updated homeowner leaflets which you are able to purchase directly from the self-assessment department and shortly you will have full access to order these online.

In the meantime, to order yours, please call the self-assessment team on 01292 268020 (option 2) or alternatively you can speak to your sales contact.

Business Insurance

QANW has teamed up with Kinnell Corporate insurance brokers to offer our clients access to competitively priced commercial insurance, tailored to the needs of your business.

Kinnell Corporate understand the everyday risks that your business will face and will provide the best insurance cover suited to your business at the best possible premium.

Click here and receive your quote today.

Customer Feedback Survey New for 2015

For those of you that manage to capture your customers email addresses not only can we deliver instant* policies to them, we are also able to request and capture anonymous feedback for you to hear what your customers think.

This is a completely FREE service and our thank you to you for using QANW to provide your IBGs. This information will be available for you to view within your on-line members area during 2015.

*Subject to premium being paid

Why is Insurance Protection now mandatory for Competent Persons?

You will all now be aware that – as of June 2014   – it is a requirement to freely provide financial protection to your customers. This was established in the Department for Communities and Local Government’s latest conditions of authorisation for competent person schemes. Your competent person scheme may have notified you of this, and you will accordingly be working with these rules in mind. However, the new rules are not the only reasons why you must provide insurance backed guarantees, freely, to all of your domestic customers. Insurance is a regulated, financial product and the provision of insurance is subject to strict controls. The main source of authority on this is the Financial Services and Markets Act 2000, Section 19 of which sets out that only firms which are authorised by the regulator (such as QANW) may carry out a regulated activity by “way of business”. This ordinarily excludes unregulated firms from providing insurance. 

However, the key phrase is “way of business”. The regulator provides guidance on what this phrase means. 

If a business carries out an activity with the intention of being remunerated in respect of the insurance, this is considered to be carrying out regulated activity by “way of business”. Remuneration needn’t be purely financial; if there is an expectation of an increased chance of a sale by “enhancing” one particular product over another by virtue of the inclusion of the insurance, that too can be considered remuneration and consequently, carrying out regulated activity by way of business. Accordingly, in order to provide your customers with insurance backed guarantees, you must ensure that you are not providing the insurance in a manner that can be considered by “way of business”.

These key provisions are reflected in QANW’s terms and conditions for contractors, so all QANW members should already be operating on that basis; however, it is crucial that you continue to do so, in order to remain on the correct side of regulation and legislation.

What’s the bottom line?

What this all means in practice is that, whenever you use the services of QANW to provide insurance backed guarantees to your domestic customers, you must bear the following in mind:

  • You must provide the insurance to your customers freely. You must not charge customers for the insurance.
  • You must provide the insurance, consistently, to all of your domestic customers. You must not, for example, use insurance as a means to “enhance” one of your quotations over another, by virtue of the inclusion of the Insurance.
  • You must not provide the customer with advice on the insurance. When your customers have any questions regarding the insurance, they should be directed immediately to QANW, who will be happy to answer any questions that the customer may have.
  • You must not give the customer the ability to determine whether or not they wish to take up the insurance (for example, by providing the customer with an “opt-out” with respect to the insurance). This amounts again to offering insurance. You are not regulated to arrange insurance in this manner, and QANW already provides policyholder with the facility to cancel the insurance if they so desire.