We work closely with building contractors and trade associations from all over the British Isles to allow them to offer an additional degree of consumer protection for their products and standards of workmanship.

The consumer protection we offer comes in the form of policies of insurance in favour of the householder. These are issued directly by us, to you, whenever you have work done by a participating contractor.

These insurance schemes are underwritten by Guarantee Protection Insurance Ltd, a UK based insurer, with over 10 years of experience in the building & home improvement industry. The insurer is duly authorised and regulated in the UK and subscribes to the Financial Ombudsman Service and the Financial Services Compensation Scheme meaning that eligible policyholders benefit from statutory rights of financial recourse.

What does the QANW logo mean?

QANW is an insurance intermediary, authorised and regulated by the Financial Conduct Authority, and does not claim to be a trade organisation or an accreditation body.

As such QANW is not in a position to promote the commercial offerings of particular installer; nor is it in a position to recommend one installer – or group of installers – over another; nor can it mediate in disputes involving installers and customers.

With this in mind, where a home improvement installer makes use of the QANW logo on their literature, promotional materials or websites; it should not be construed as a recommendation or endorsement by QANW of that installer. Use of the QANW logo simply demonstrates that the installer has the facility to insurance back their own guarantee to the customer. Where the installer has made use of this facility, a certificate of insurance is issued directly to their customers. No insurance cover is in place until the certificate of insurance has been issued in the customer’s name.

If an installer has made a verbal or written representation to their customer that insurance cover is in place, in spite of the customer not being in receipt of the certificate of insurance after more than 60 days from the completion of the works, the customer should contact QANW to raise this matter, because no insurance cover is in place until the certificate of insurance has been issued in the customer’s name.


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